Returns & Exchanges

At Osmosis, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you may return products in their original condition within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack Your Items

  Carefully place the products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.